Customer services

Online customer services centre

You can access a wide range of our customer services quickly and easily, 24 hours a day at our online customer services centre. 

Face-to-face appointments

If you would rather speak to somebody face to face, we have a customer services team at our offices at 135 Eastern Avenue, Milton Park, Milton OX14 4SB.

The customer services reception is open from 8.30am - 5pm Monday to Thursday and 8.30am - 4.30pm on Fridays.

Appointments for benefits and council tax enquiries

To help us serve you quickly and more efficiently, if you want to speak to us in person about benefits or council tax, you will need to make an appointment.  Please call 0345 3022315 to book an appointment.

Self-service computers

Self-service computers are now available at the council offices where you can access benefits and council tax services online.  Our customer advisers will be able to show you how to use the online service if you need any help.

For maps of the council offices, see How to find our offices.

Comments, compliments and complaints

If you have any comments or compliments, please let us know via email on comments@whitehorsedc.gov.uk or over the phone on 01235 422422.

If you would like to make a complaint, please see this page, which provides details about our formal complaints procedure.

Payments

To pay your council tax, a parking fine or to pay for a service, please visit our payments page.

Applications and registrations

To apply for a council service, housing or council tax benefits, a licence, grant or for planning permission, visit our applications page.

To sign up to the housing or electoral register, visit our registrations page.

For all other payments, applications, or to report an issue to the council, visit our pay, report, apply page.

Get involved

We make contact with thousands of residents every year to make sure we are providing the best services we can for the district.  You can help us by taking part in our current consultations This link will take you to an external website... , or by joining our residents' panel.