Residents' survey 2014
The 2014 survey painted a largely positive picture, showing that residents are increasingly satisfied with the councils and the services they provide.
Over 1,100 residents were surveyed on the doorstep and asked to respond to standardised questions set by the Local Government Association.
72 per cent said the council was doing a good job (up three per cent since the last survey in 2012) whilst 84 per cent said the quality of services was good overall (up five per cent).
According to the survey, a key factor behind residents’ satisfaction was a perception that the council is delivering services in a cost-effective manner. 66 per cent of residents said that the council provides value for money (up eight per cent).
The survey also found that:
- waste and recycling was our top performing service with 90 per cent satisfaction (up one per cent)
- all other services had seen an improvement in resident satisfaction or stayed the same, except the provision of grants which fell by one per cent
- areas for improvement included a need for the council to make more of an effort to find out what people want and being more open and honest with residents
- 98 per cent of residents enjoyed living in the local area
- concern with anti-social behaviour was well below the national average
The council used results of the residents’ surveys to inform decision making and identify future spending priorities.
Last reviewed: 22 - 10 - 2015