Residents' survey 2018

The council carries out a survey of residents every few years to learn about peoples' satisfaction with local area and the services we provide.

The latest survey, conducted by MEL Research, took place in January and February 2018. Researchers spoke to a random mixture of 1,100 residents spread across the Vale. The results of the survey (2.0 MB) PDF were published in July 2018 and have been looked at by the council's Scrutiny Committee.

According to the survey, 77 per cent of residents were satisfied with how the council runs things. This is up by seven per cent since 2015 when we did our last Residents’ Survey.

More residents also felt we did a ‘good job for people like them’ – up by five per cent to 69 per cent – and trust in the council remained high with 83 per cent saying that they trusted the council a ‘great deal’ or ‘fair amount’.

However, there was a drop in satisfaction in some areas. This includes providing value for money – down by eight per cent to 61 per cent, which is in line with the national trend. Despite the decrease, satisfaction remains higher than national average, which has ranged from 47 to 56 per cent over the last five years, according to the Local Government Association.

Satisfaction with our services remained largely consistent and over seven out of ten residents thought the quality of services provided by the council were good overall. There was a significant increase in satisfaction for some services including:

  • environmental protection, covering issues such as fly-tipping - up by 18 per cent to 82 per cent
  • housing - up by 15 per cent to 72 per cent
  • public toilets - up by 11 per cent to 50 per cent
  • community safety - up by 6 per cent to 79 per cent

The survey also showed:

  • Waste and recycling continued to receive the highest satisfaction rates of all services, with 83 per cent. However, satisfaction with this service has dropped since 2015 by four per cent.
  • Fewer people felt they could influence the council’s work (38 per cent) and more people felt the council needs to do more to find out what people (69 per cent).
  • More residents felt that people in the local area got on together and the vast majority of people continued to feel safe. 

The data generated will be used by the councils to track performance and inform the future delivery of services. 

Last reviewed: 08 - 08 - 2018

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