Safeguards for Businesses
The food hygiene rating scheme includes a number of safeguards to ensure it is fair to businesses.
These are: an appeal procedure; a 'right to reply'; and an opportunity to request a re-visit when improvements have been made to be re-assessed for a 'new' rating. To use any of the safeguards available to your business, you must complete and submit the relevant form:
Food Hygiene Rating Appeal - You can appeal if you think your hygiene rating is wrong or unfair - in other words it does not fairly reflect the hygiene standards found at the time of your inspection.
Food Hygiene Rating 'Right to Reply' - You have a 'right to reply' if you've improved hygiene standards since your inspection, or if there were unusual circumstances at the time of the inspection and you want to explain this to your customers. This will be published with your hygiene rating at www.food.gov.uk/ratings.
Food Hygiene Rating Re-inspection Request - You can ask for another inspection to change the rating if you have made the improvements that the officer told you about at your last planned inspection. The officer will then re-assess hygiene standards at the time and give you a new rating. However you should be aware that your rating could go down or stay the same as well as go up.
If you apply for a re-inspection:
When making a request you are required to provide information about the improvements you have made since your initial inspection. Once you have provided all the information required your re-inspection will take place between three and six months from receipt of your request.
To apply for a re-inspection click here.
Business owners should be aware that during the re-inspection, the officer will be looking at standards overall and not just at the specific areas you have been working to improve. Therefore the rating may go down or stay the same as well as go up.
These are non-statutory hygiene rating re-inspections and from 1 September 2017 they will be subject to a charge of £160 (no VAT applicable) per re-inspection. There will be no limit to the number of re-inspections requested. However, to avoid paying for multiple visits, business owners are advised to address all the issues before submitting a request. Additionally, all requested re-inspections will be carried out within three months of receipt of the request and payment.
You can use the forms to the right of this page to make an appeal or a right to reply.
Last reviewed: 31 - 10 - 2017