COVID-19: Licensing Advice - Street Traders, Raffles/Lotteries and Charity Collections

As the COVID-19 situation continues to develop, we are keeping the matter under review, following government advice, and updating our business continuity arrangements to ensure we can continue to deliver our licensing service.

Some of this information may be subject to change without notice. We will do our best to keep you informed but we appreciate your understanding and patience at this time.

Applications

In line with government advice, officers are working from home as much as possible. Our offices are closed, so please do not attempt to make the trip to drop off any paperwork, payments etc.

As we are very busy trying to process as many applications as possible, please do not contact us unless it is absolutely necessary. In the first instance, please check the website for any updates or changes to procedures.

Renewal applications will be prioritised by expiry date. We will do our best to process your application as quickly as possible but please bear in mind it will very likely take longer than usual.

Panel hearings have been postponed until alternative arrangements can be put in place.

Please see below for specific guidance by licence type. If you cannot send your application form by email, please contact us to discuss. Please avoid applying by post wherever possible, as such applications may not be received or considered promptly.

Contacting the team

  • In the first instance, please use email to contact us. Our email address licensing.unit@whitehorsedc.gov.uk will be monitored throughout the day and we will respond as soon as we are able.
  • If you do not have access to email, please call us on 01235 422556. It is likely that we will not be able to take your call at the time, so please be prepared to leave a message with your name, phone number and the reason for your call.
  • We will try to return any calls and respond to emails within 5 working days, and we are dealing with complaints and compliance issues as normal wherever possible.

Business closures

All non-essential premises have been closed by the government in order to reduce the spread of the virus. See gov.uk/government/publications/further-businesses-and-premises-to-close for details of the exceptions which is being amended regularly. Businesses that breach this regulation will be subject to prohibition notices, potentially unlimited fines and the loss of any licences they hold.

Advice and support

The government has put in place measures to support businesses affected by the virus. There are grants and loans available as part of this package, please use the following links for more information:

If you’re a local business owner you can also contact our South and Vale Business Support team.

We recognise these are challenging and uncertain times and would encourage anyone struggling with their mental health and wellbeing or financial difficulties to seek help from the broad range of support available including:

Takeaways and home deliveries of food/drink

The government has relaxed planning laws for a limited period to allow bars, restaurants and other leisure venues to start food deliveries.

However please note that deliveries of hot food and drinks between 23:00 and 05:00 will require a premises licence which authorises late night refreshment. There are no time restrictions of any type on the delivery of cold soft drinks and cold food. Also, alcohol cannot be included in your deliveries unless you have a premises licence which authorises off sales of alcohol.

If you change your business type to provide takeaways or deliveries of food, please note that you must still comply with your premises licence conditions, and ensure you have adequate age verification procedures in place for deliveries that include alcohol. If you are unsure about your licence conditions, please contact us.

Food hygiene

If you are changing your business to allow a food delivery service you will need to consider how you maintain good food hygiene practice, including temperature control of the food during delivery and allergen information for customers.

You will need to ensure that you take all reasonable steps to protect your staff and customers from the spread of the virus. This involves ensuring that the social distancing rules are applied.

Social distancing can be promoted by ensuring your customers pay online or by card over the telephone rather than using cash. Deliveries should be left at the front door and not taken into the house by the delivery driver. You must keep at least 2 metres from other people at all times.

Anyone involved with the preparation or delivery of food must ensure that they do not touch their face, especially around the eyes, nose and mouth, ensure they wash their hands more regularly and for 20 seconds, and regularly use hand sanitiser (alcohol content greater than 60%) where unable to wash hands.

If you have any food hygiene questions please contact our Food & Safety service at env.health@southandvale.gov.uk or leave a message with your name and number on 01235 422403 and someone will get back to you.

Specific Guidance by Licence/Application Type

Street traders

Renewal applications will be prioritised at this time. If your renewal is due, but you are not trading due to the current restrictions, please contact us to discuss your options. If you are considering an application for a new street trading consent, please contact us to discuss.

  • You need to print off the application form and complete as normal, including signing and dating the form. Please take care to complete the application form in full. Any incomplete or illegible applications will be rejected and will not be processed.
  • You need to scan this application and email it to us at licensing.unit@whitehorsedc.gov.uk with any supporting documents, ideally in one email. If you do not have access to a scanner, you could try to photograph each page of the form but please note it must be clear and legible or we will not be able to process it.
  • When we are ready to process your application, we will call you to take payment over the phone. If there are any issues with the phone payment system, you will be required to send us a cheque made payable to Vale of White Horse District Council.
  • Once we have a completed application and payment, we will process your application. We may have to issue the consent by email – so please ensure you provide an email address on your application. Otherwise it will be sent out by post as normal.

Charity collections

  • You need to print off the application form and complete as normal, including signing and dating the form. Please take care to complete the application form in full. Any incomplete or illegible applications will be rejected and will not be processed.
  • You need to scan this application and email the form to us at licensing.unit@whitehorsedc.gov.uk with any supporting documents, ideally in one email. If you do not have access to a scanner, you could try to photograph each page of the form but please note it must be clear and legible or we will not be able to process it.
  • Once we have a completed application, we will process your application. We may have to issue the licence/permit by email – so please ensure you provide an email address on your application. Otherwise it will be sent out by post as normal.

Small society lottery registrations

If you have had to postpone a draw/raffle, there is no need to reprint or amend the tickets to reflect the new date. We would recommend that anyone purchasing tickets is told clearly what the revised draw date will be, and where you have a website or any social media channels, use these to advertise the new date. If anyone who has purchased a ticket does not wish to wait for the new draw date, then you should consider refunding their money. In addition, when you submit your return for the draw, please note on that form the original draw date as printed on the tickets, and the date the draw actually took place.

Annual fees to maintain lottery registrations should still be paid as normal and we are still legally required to suspend registrations where payment is not made.

For new applications:

  • You need to print off the application form and complete as normal, including signing and dating the form. Please take care to complete the application form in full. Any incomplete or illegible applications will be rejected and will not be processed.
  • You need to scan this application and email the form to us at licensing.unit@whitehorsedc.gov.uk with any supporting documents, ideally in one email. If you do not have access to a scanner, you could try to photograph each page of the form but please note it must be clear and legible or we will not be able to process it.
  • When we are ready to process your application, we will call you to take payment over the phone. If there are any issues with the phone payment system, you will be required to send us a cheque made payable to Vale of White Horse District Council.
  • Once we have a completed correct application and payment, we will process your application. We may have to issue the registration by email – so please ensure you provide an email address on your application. Otherwise it will be sent out by post as normal.

Last reviewed: 15 - 04 - 2020

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