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What to do in an emergency

If your life is in immediate danger call 999. 

In the case of most major emergencies, the simple advice is to go inside, stay inside, and tune into local radio. With most incidents, the safest place to be is indoors. Remember in the case of a fire in a building you are in – get out and stay out.



If you are at home and an emergency happens, try to gather together:
  • House and car keys
  • Your mobile phone and charger
  • Cash and credit cards
  • A list of useful phone numbers, e.g. For your doctor and close relatives
  • Toiletries, sanitary supplies and any regularly prescribed medication
  • Spare clothes and blankets
  • Ready-to-eat food and water
  • A battery or wind-up torch with spare batteries
  • A battery or wind-up radio with spare batteries
  • A first aid kit



In certain situations, you may be asked to leave your home by the emergency services. Please follow their instructions. Their prime responsibility is your safety and they will know more than you about the level of danger. If this happens, leave as quickly and calmly as possible. If you have time:
  • Turn off electricity, gas and water supplies, unplug appliances and lock all doors and windows
  • If you leave by car, take bottled water and blankets
  • Take your pets (with suitable carriers or leads)
  • Tune in to local radio for emergency advice and instructions
  • Take the items listed under “AT HOME IN AN EMERGENCY”



  • Tune in to your local radio stationLatest information – Floodline - 0345 988 1188
    • Fox FM: FM 102.6/97.4 MHz
    • Radio Oxford: FM 95.2 MHz
  • Report flooding - Environment Agency incident hotline - 0800 80 70 60
  • If safe to do so, Isolate services (electricity, gas, water)
  • If your home has been flooded you are advised to move your family and pets upstairs, or to a high place with a means of escape - remember to take your emergency “grab bag” (items under “AT HOME IN AN EMERGENCY”).
  • Listen to advice from emergency services or local authorities about any specific actions which you must follow when it is safe to return home.


useful contacts:

South Oxfordshire District Council and Vale of White Horse District Council:
  • In hours                     01235 422422
  • Out of hours              01235 422420
  • Police non-emergency:  101
  • NHS Direct: 111
  • Crimestoppers:  0800 555 111
  • Anti-Terrorism hotline:  0800 789 321
  • Foreign Office:  020 7008 1500
  • UK modern slavery helpline:  0800 012 1700



You can create a community emergency plan to make your community safe. For more information on community resilience and developing a community emergency plan go to Oxfordshire community resilience to find templates and guidance on making a community plan.
Call the emergency planning team on 01235 422112 or email for advise and support.



Go to business continuity advice for more information.



See the Are you ready? booklet for more information on emergency planning and community resilience.



Call the emergency planning team on 01235 422112 or email

Last reviewed: 30 - 07 - 2019

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