Homeless or at risk

We want to prevent you becoming homeless in the first instance so it's important you contact the housing team for advice on your housing situation. A housing officer will provide advice and support and where possible prevent you from losing your home.

Our homelessness service is an emergency service, and we have a duty to only help those people who meet strict criteria. See our Help with Homelessness guide (1.2 MB) PDF to see if you're eligible for help.

If you're under 18 and having serious problems at home which make it dangerous or impossible to stay there, contact the Childrens and Family team through Social Services on 01865 897987.

If you're a victim of domestic violence (397.5 KB) PDF , contact Oxfordshire Domestic Abuse service on 0800 731 0055, to find a refuge call 0808 2000 246 for advice; male victims should contact the Men's Advice Line. Reducing the risk for domestic abuse This link will take you to an external website...  provides further information and advice.

Advice for those not eligible for homeless service?

Where else can I find advice?

Shelter This link will take you to an external website...  can provide advice on housing and homelessness.

Duty to refer

We have a duty to prevent and relieve homelessness. Under the Homeless Reduction Act 2017 some Public Agencies have a duty to refer households they believe are homeless or at risk of homelessness. Public Agencies include:

  • prisons
  • young offender institutions
  • secure training centres
  • secure colleges
  • youth offending teams
  • probation services (including community rehabilitation companies)
  • Jobcentre’s in England
  • social service authorities (both adult and children’s)
  • emergency departments
  • urgent treatment centres
  • hospitals in their function of providing inpatient care
  • Secretary of State for defence in relation to members of the regular armed forces
However, we encourage all partner agencies to let us know as soon as possible if you believe a household needs our help.
If you work for a partner agency you can register and then refer to our Housing Options Team via Housing Jigsaw ALERT This link will take you to an external website... . You must have your client's permission to make a referral.
We will attempt to make contact with the named person within 10 working days to verify the situation and inform you whether or not we were able to make contact.
You can access a how to guide This link will take you to an external website...  for assistance with Housing Jigsaw ALERT.
The government has also produced guidance GOV.UK This link will take you to an external website...  on the duty to refer.
If you have any problems using the referral portal please phone our Housing Needs Team on 01235 422 422 or email us on housing@southandvale.gov.uk This link will take you to an external website... .
If you are not able to access Alert then please complete the government's referral form.

Last reviewed: 28 - 09 - 2018

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