Ignored your yellow letter? Expect to receive a visit or phone call

In September we sent yellow letters to every home in the district asking residents to confirm who lives in their property. This information is required by law - we need it to ensure we have a record of everyone who is eligible to vote.  Anyone who fails to confirm their details could be fined up to £1,000.

From Monday 17 October if you haven’t confirmed your details you will receive a phone call or visit from a council officer to confirm the missing details. 

Visits will take place between 8am and 9pm from 17 October to 28 November, including at weekends. If a council officer knocks at your door they will ask you to confirm who you live with, the same information as requested on the yellow letter.  They will then record this information electronically and send it securely to the electoral register.

Our staff will be clearly displaying their ID, so please check before passing on any information*.

Phone calls will be carried out between 4pm and 7pm each day.  The caller will introduce them self as phoning from South Oxfordshire and Vale of White Horse District Councils.

To avoid a visit or phone call confirm your details immediately at www.householdresponse.com/southandvale This link will take you to an external website...  using the security code on your yellow letter.

If you can’t find your yellow letter or reminder please call our Electoral Services Team on 01235 422407.

*example of the ID that officers will be wearing when making visits:

Sample canvass ID

Last reviewed: 14 - 10 - 2016

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