How to complain about a high hedge
If you have a dispute with your neighbour about a high hedge you can ask the Vale's planning enforcement officers to investigate. But before you do this you must have tried all other means of resolving the dispute. For more advice on how to resolve the issue without involving the Council see the Communities and Local Government leaflet "Over the garden hedge", which can be downloaded from the right of the page.
The Council charges £450 to investigate a high hedge complaint. Officers will not mediate or negotiate between the complainant and the hedge owner, their role is to adjudicate on whether the hedge is adversely affecting the complainant's reasonable enjoyment of their property.
Following the investigation, if it is judged that the circumstances justify it, a formal notice can be issued to the hedge owner which will set out what they must do to the hedge to remedy the problem, and when they need to do this by. Failure to carry out the works required is an offence and could lead to prosecution and a fine of up to £1,000.
For more information see the Communities and Local Government leaflet "High hedges - complaining to the Council", which can be downloaded from the right of the page.
If you disagree with the Council's decision on a complaint about a high hedge you can ask the to review your case. For more information about this process see the Communities and Local Government leaflet "High hedges - appealing against the Council's decision", which can be downloaded from the right of the page.
Last reviewed: 24 - 04 - 2017