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Garden waste

Service resumes next week

Message date: 11 February

Dear Garden Waste customers

We have good news for you –  we are able to restart our garden waste collections from next week (beginning 15 February). Please share this news with your neighbours and your friends and family in the district. 

If you still have your real Christmas tree, as a garden waste customer, we can take it on your garden waste collection day. If possible please cut it up and put it inside your bin. If you do not have space or cannot manage to do this it can be put out at the side of your brown bin.

The crews will be working hard to complete the rounds and we are expecting more garden waste bins to be put out than normal, so please bear with us.

Please ensure all the garden waste fits into the bin with the lid closed. If you can’t fit everything in the bin, please keep anything extra back (except Christmas trees) until the next collection.

We had to delay the restart of the service as many of our bin crews were off sick or were having to self-isolate due to COVID-19. While we are pleased to say that we now have enough crew members to complete the rounds we are still working on tight staffing levels and cannot rule out more disruption if those levels dip suddenly as they did before.

Our usual fortnightly collection with a one-collection pause at Christmas, normally delivers 25 collections per year. On top of that we provide double collections on the extra garden waste weeks in Spring and Autumn, which are in the weeks beginning 10 May and 8 November. This means we normally provide more collections than is set out in the agreement we have with you for the garden waste service.

Now we’re restarting the service, we are confident we will make the 20 collections a year in our agreement, so nobody should be out of pocket.

Please note that we are not taking on any new garden waste customers at this time to focus on fulfilling the service for existing customers.

In the meantime, anyone who is not a garden waste customer can dispose of garden waste at one of Oxfordshire County Council’s Household Waste Recycling Centres. These sites are open but please check their website for opening times and any restrictions, particularly Covid-19 restrictions.

Contact us - Garden waste

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01749 341247
(Text phone users add 18001 before dialing)

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Capita Financial Services
PO Box 4424
Shepton Mallet
BA4 9BL