Our services over Christmas and New Year
We are closed from 2pm Friday 24 December until 8:30am Tuesday 4 January.
There will be access to emergency support and services during that time – details below.
There is information on how you can find help and support on our Community Hub pages: whitehorsedc.gov.uk/communityhub
Our Community Hub will reopen at 9am on Tuesday 4 January
If you urgently need support, contact our emergency out of hours service on 01235 422420
For information and advice on what to do if you if you have Covid-19 symptoms visit the NHS website: nhs.uk/conditions/coronavirus-covid-19/
For general Covid advice: gov.uk/coronavirus
NHS Volunteer Responders
The NHS Volunteer Responders programme is available to help support those who need it. Volunteers can collect and deliver shopping, medication and other essential supplies and can also provide a regular friendly phone call
If you, or someone you know, or someone you care for would like to register for support from NHS Volunteer Responders during the Christmas period, please call:
0808 196 3646 (8am to 8pm, 7 days a week)
For more information visit: nhsvolunteerresponders.org.uk/services
Our colleagues at Biffa are on hand between Christmas and New Year to answer your waste collection queries
Please call them on 03000 610610:
24 December – 9am-3pm
29 and 30 December – 9am-5pm
31 December 9am – 3pm
For information about changes to your Christmas waste collections please head to our Christmas waste webpage whitehorsedc.gov.uk/christmaswaste
If bad weather means your bin is not emptied, please leave it out for up to three days and we will try and catch up with collections.
If you are at immediate risk of being made homeless while our offices are closed, contact our out of hours service, which is available 24 hours a day, 7 days a week.
The number to call for the Vale of White Horse is 01235 422420
Council tax and benefits services
If you need urgent help with council tax or benefits during the holidays, Capita’s phone lines will be open as normal between 29 and 31 December.
Any planning applications or post submitted after we close for Christmas, including electronic submissions, will be treated as having been received on our next working day, Tuesday 4 January 2022.
There are details of what to do and who to contact during an emergency on our website:
Mental health and wellbeing
We know that this time of year can be hard for some people.
There is help available throughout the Christmas and new year period, please don’t suffer alone.
We have details of charities and organisations you can speak to on our website.