Complaints or comments about a taxi driver, vehicle or operator
If you have any comments about a taxi driver, vehicle or operator – good or bad – we would be happy to receive them.
For compliments, please send these to us at the email address below.
For complaints, in the first instance please contact the taxi operator or driver directly with your complaint. If you are not satisfied with their response, then please complete our online complaint form. This ensures we gather all the relevant information at the earliest opportunity.
We cannot deal with anonymous complaints, so you will need to provide your contact information. This also enables us to contact you if we need any more details to investigate your complaint. We will not disclose your details to the driver or company, but if it is in relation to a booking we may need to confirm the pick up point in order to identify the correct booking.
In cases where we identify criminal offences or serious breaches of licence conditions, we may require you to complete a witness statement and/or appear in front of a Court or Licensing Panel to give evidence. An officer will discuss this with you in more detail if necessary.
For details on how we use data relating to complainants and those making representations against a licence application, please see our privacy notice for complainants and objectors.