As the current situation with the COVID-19 pandemic continues to develop, we are keeping the matter under review, following government advice, and updating our own business continuity arrangements to ensure we can continue to deliver our licensing service and to enable firms, vehicles and drivers to continue providing vital public transport where it is safe to do so.
We have collated the current advice on taxi and private hire licensing below. The situation is constantly changing so some of this information may be subject to change without notice. We will do our best to keep you informed but we appreciate your understanding and patience at this time.
We are still prioritising renewal applications but we are now able to take applications for new driver licences from applicants who have already passed the knowledge test. If this applies to you, please submit your new driver licence application and supporting documents through our online portal using the badge number 001. You will then be contacted to arrange an appointment to apply for your enhanced Disclosure and Barring Service disclosure once we have checked and verified your application.
Our knowledge test bookings are now closed for the dates we arranged in late May and early June. We will look to book further dates in late June or early July in due course. If you wish to take a knowledge test, please email us at firstname.lastname@example.org with the subject ‘Knowledge test request’ and we will be in touch when we are able to process your booking.
We will confirm here when we have any further updates.
In line with government advice, officers are working from home as much as possible. Our offices are closed to the public, so please do not attempt to make the trip to drop off any paperwork, payments etc. Knowledge tests and all appointments are cancelled until further notice.
Please see below for specific guidance by licence type, including details of how to apply both online and by email. If you cannot apply by any of the routes detailed, please contact us to discuss.
As we are very busy trying to process as many applications as possible, please do not contact us unless it is absolutely necessary. In the first instance, please check the website for any updates or changes to procedures.
Renewal applications will be prioritised by expiry date. We will do our best to process your application as quickly as possible but please bear in mind it will very likely take longer than usual. If your licence does lapse, you will be unlicensed and you must not carry out licensable activities until you have received a new licence/badge/plate. For driver badges and operator licences, we would suggest you apply at least 8 weeks before the expiry of your licence, and for vehicle plates at least 2 weeks before expiry.
If you have an application pending with us and need to submit additional documents, please do this via email and ensure you include your badge/plate number in the subject of the email to assist us in linking it with your application.
There has been no advice from the government on taxi driver medicals. We are aware that some drivers may face difficulties with getting medicals done if their GP surgery is not carrying out non-urgent appointments.
If you would like us to consider an extension to your medical expiry date, please email us a completed medical declaration form. Please note that any drivers who require annual medicals (which includes all drivers over the age of 65) are unlikely to be granted any extensions. Extensions will only be considered in the following circumstances:
On receipt of the form and supporting documentation, an officer will review your records and confirm whether we will grant an extension.
The requirement for insulin dependent drivers to have their medical signed off by an independent consultant specialist in diabetes is temporarily being relaxed, but please note that the medical must still be signed off by a specialist in diabetes.
All licensed drivers are required to inform us of a material change to their medical status and this would include testing positive for COVID-19. For the safety of licence holders and the general public it will be necessary for us to temporarily suspend the licence of any driver that tests positive for COVID-19. However, no action will be required by licence holders to have their licence reinstated once the isolation period has ended and they can return to normal activities.
All vehicles are still required to have compliance tests as usual, and new insurance documents should still be provided to us prior to the expiry date. Failure to keep up to date with either of these may lead to the suspension of your vehicle licence.
All of our compliance test centres remain open.
Insurance documents should be forwarded to us by emailing showing the thread from your broker or insurer.
No compliance test or insurance reminders will be sent by post until further notice, so please ensure you are aware of your relevant expiry dates. We are looking to see if these can be sent via email in future, so please ensure we have an up to date email address for you at all times.
The government have published COVID-19 guidance for taxis and private hire vehicles with actions that you can take to protect against coronavirus.
You may find the following links useful:
The government has recently put in place measures to support businesses affected by the virus. There are grants and loans available as part of this package, please use the following links for more information:
If you’re a local business owner you can also contact our South and Vale Business Support team.
We recognise these are challenging and uncertain times and would encourage anyone struggling with their mental health and wellbeing or financial difficulties to seek help from the broad range of support available including:
We are currently only able to accept renewal applications. If you had an appointment that was cancelled and your licence lapsed as a result, you will be treated as though you applied to renew before the expiry date.
If you meet the following criteria, and have unlimited leave to remain in the UK, the licence will be granted for the usual 3 year period:
If you meet the above criteria and have limited leave to remain and work in the UK, subject to us being able to confirm any required checks with the Home Office, the licence will be granted either to the visa expiry date, or to a date as advised by the Home Office.
If we do not have satisfactory proof of current right to work in the UK on your file from a previous application, it may be possible to conduct a check on your documents by post and video call. If this is relevant to your case, an officer will contact you to discuss.
For those not on the DBS Update Service, applications will be reviewed on a case by case basis to consider whether a temporary licence can be issued for 3 months.
For any change of vehicle applications, you will need to return the plate to the office by post (we recommend using recorded or special delivery) before we can process the application. As soon as you remove the plate, the vehicle will no longer be able to be used for hire and reward purposes (for hackney carriages, please also remove the roof sign). You cannot use the new vehicle for hire and reward until you receive the new licence and plate.
If you wish to apply for a plate exemption and apply via the portal, an officer will contact you to arrange payment of the fee as it is not currently possible to pay this licence fee online.
Applicants who do not hold a current hackney carriage/private hire driver licence will need to be considered on a case by case basis in respect of the required DBS and Right to Work checks. Please contact us to discuss if you fall within this category.
We have created an online portal through which you can submit driver (renewal only), vehicle and operator applications.
This portal will allow you to upload your signed application form and any supporting documents, and to pay the required fee online. The portal should work via any smartphone, tablet, laptop or PC with internet access.
Applications submitted through the online portal will be prioritised as these applications should be complete at the point of receipt, rather than emailed applications which will require an officer to call you to take payment.
Important note – If too many large files are uploaded it may exceed the maximum size that the system can email to us. If you have difficulties uploading all your documents and do not receive a confirmation email from us (separate from your receipt) with your uploaded files attached then please contact us at email@example.com