Help for individuals and families

Help is available if you’re struggling because of COVID-19 and you have nobody around to help you.

Call our Community Hub on 01235 422600 if you need support or complete the online form.

The Community Support team is available from:

  • 8.30am-5pm Monday to Thursday
  • 8.30am-4.30pm on Fridays

The team can help support you with food, medicine and friendly phone calls during the pandemic and they’ll be able to put you in touch with other community and volunteer groups or services. In the most urgent cases, the team will be able to support you with food and prescription deliveries.

We recommend you contact us by phone if you’re in urgent need but if you need general advice, you can contact the team via email

If you are a family struggling to access food during half term, please do contact our Community Hub team. You can also find out which other organisations are offering help in our Community Food Support download

Other support available

Volunteer groups

There are lots of volunteer groups in our district that may be able to provide you with extra support. You can visit Oxfordshire All In to find out who your local volunteer group is.

The NHS volunteer responders can help anyone who needs to self-isolate by collecting shopping, medicines and other important items, contacting you for regular friendly phone calls and getting you to medical appointments by giving lifts. You can contact them via their website or call 0808 196 3646 (8am to 8pm, 7 days a week).

Food banks

Local food banks may be able to help you if you’re finding it a challenge to afford a weekly shop. Head to the Oxfordshire Food Services map to contact your local food bank.


The government’s shielding programme for people most at risk from the virus is currently paused – you can find more about this on the government’s website. We might still be able to help you, so please do call us if you need some support.

Financial support

If you’re having any money worries, including if you’re struggling to pay council tax or any other bills, please see our coronavirus financial guidance page.

Housing support

If you are homeless or at risk of becoming homeless you should contact us as soon as you can.  Our Housing Needs team can help you to find some accommodation, please call them on 01235 422452 or email

For more general information on how we can help to house you, please see our housing pages.

Health and wellbeing support

While we all follow the guidance on social distancing and staying at home, it is undoubtedly having an impact on our daily lives and it’s important that you take care of your mind as well as your body and to get further support if you need it. Take a look at our health and wellbeing page for more information and support available.

How we use your data and why

Please read more about how we may use your information and your rights, including those about accessing your records, by downloading our Community Hub’s Privacy Notice