***Extra large garden waste collections in the week beginning Monday 15 May - put out one extra brown-bin's worth of garden waste in sacks or reusable bags next to the bin on your normal collection day - pease don't use trade bags or rubble sacks. The crews will do their best to return these sacks to the correct property but use a disposable sack if you prefer***
We provide a garden waste service for items such as grass cuttings, leaves, branches, weeds and hedge clippings. This is a fortnightly collection from a wheeled bin. Garden waste is collected on the same day as your recycling - to check when this is, see our collections page.
Please note - we are not able to not collect extra garden waste that is left in in rubble sacks or tonnage bags.
How to order a garden waste bin
A 240 litre garden waste wheeled bin costs only £37.50 per year. The best way to order your bin is online from the Garden Waste Terms and Conditions page on this website (there's a link below). If you have difficulty with this you can call us and we are happy to help by telephone. Payment for this service is by paperless direct debit only. It is an annual subscription and payment will be taken once a year. You will receive a yearly invoice to notify you when and how much will be collected from your account.
If you already have one or more garden waste bins, please do not use the online system to purchase additional bins. Please call our garden waste team who will add one to your account.
To use this service please ensure you meet the following criteria:
- You have wheeled bins for your other waste
- You do not require an assisted collection
- You do not already have the service and want an additional bin
- You do not already have a bin at the property
- You have not received a letter from Exchequer Services regarding failure of payment
- You have not received a letter from Exchequer Services regarding failure of direct debit setup
If you do not meet the above criteria, please telephone the garden waste team on 01749 341247. Otherwise, please follow the simple online process set out below by following the link to the garden waste collection terms and conditions page to place your order and arrange payment.
Please note, standard delivery time for a bin is 10 working days. Delivery times are currently extended to 20 working days due to high demand.
When ordering our garden waste service, you may not necessarily receive a brand new bin. To reduce waste and keep costs low, we re-use unwanted garden waste bins. These are cleaned before distribution.
If you have difficulty with the online process, please telephone us (see contacts section of this page).
How to report a missed collection
Please visit our missed collections page to find out how to report a missed garden waste bin collection.
If you are moving house within the district and you would like to take your brown bin with you, then please let us know (see contacts section of this page).
Last reviewed: 08 - 05 - 2017