Antisocial Behaviour (ASB) Case Review (formerly known as a Community Trigger)

Please note, an ASB Case Review cannot be used to make a complaint about an agency’s services. If you have a complaint about our community safety service, you can raise a formal complaint here, or if you have a complaint about one of our partnership agencies, please contact them directly.

An ASB Case Review is a means by which victims of persistent anti-social behaviour can request a review of their case.

If you have reported the same anti-social behaviour to an agency (to us, the police, or a housing association) three or more times within the last six months and you feel the problem has not been properly addressed, you can request a Case Review.

If your request meets the threshold (see above), the South and Vale Community Safety Partnership will bring together relevant agencies to review the issues and the impact they are having on all those involved. They will work together to ensure that all proportionate and reasonable action has been or will be taken to try and resolve the issue.

If you are reporting an incident for the first time, please start by taking a look at our “Anti-social behaviour: What it is and how to report it” page.

If you would like to request an ASB Case Review, please email us at asbcasereview@southandvale.gov.uk. Just providing your details and a brief summary of the ASB you have been reporting. The Community Safety team will then contact you to discuss your request and, if relevant, ask you to complete a formal application form.