Missed collection

Report a missed rubbish, recycling or garden waste collection.

You can report a missed collection directly to Biffa (see below), but please only contact them if you put your rubbish/recycling out before 7am on the morning of your collection.

If you put your collection out late and missed the collection round, you will need to either take your rubbish/recycling in and put it out again during the next scheduled collection of that bin, or take it to one of the waste recycling centres Oxfordshire County Council This link will take you to an external website... .

Before reporting a missed collection:

  • don't forget, collection days may change over bank holidays. Check to see if your day has changed.  
  • a different crew collect some bulky household waste like electrical items, so these might be collected separately.
  • check to see if our crew have placed a tag on your bin explaining why it wasn't collected.

To report a missed bin: 

Missed bin policy

  • Where a report is received before the end of the next working day, the material will be collected the following working day (including Saturdays).
  • If a bin is reported as missed after the end of the next working day following the scheduled collection day, the contractor will not go back and empty.

Last reviewed: 26 - 06 - 2017

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