Information for tenants
Welcome to Vale of White Horse District Council’s information page for tenants living in council owned and managed accommodation.
The portfolio holder for housing is Councillor Andy Crawford, information on Cllr Crawford can be found on our “Your councillor” webpage.
The head of department is Paul Fielding, information on Mr Fielding can be found on our “Who we are” webpage.
If you live in any of our temporary accommodation homes you can contact us using the information below.
Translation and alternative formats we provide
We aim to provide access to our information and services tailored to people’s needs.
We can provide written information in an alternative language or format, where we perceive there is a genuine need. This might mean we provide you with a summary or extract for longer documents, or it may be more appropriate to talk you through the document with you. The suitability of these options will depend on your needs.
You can translate the website by using the select language option at the bottom of each webpage, for example languages include Dari, Pashto Ukrainian and many others.
We can also provide an interpreter, signer or lip speaker to communicate our information, where we perceive there is a genuine need. If you need to contact us by telephone but have limited or no English, we will use a telephone interpreting service.
To contact us about rent, anti-social behaviour or anything else related to your tenancy:
Call us on 01235 422422 and ask for ‘Housing Management’.
You can also contact us via email at tenants@southandvale.gov.uk
Information on the councils approach to anti-social behaviour, domestic abuse or others forms of harassment can be found on our Community safety webpage. If you are suffering from or would like to report anti-social behaviour please call us on 01235 422422 and ask for ‘Housing Management’ or you can also contact us via email at tenants@southandvale.gov.uk
To report a repair:
Call us on 01235 422422 and ask for ‘Housing Repairs’ to report any repairs needed (24 hours a day, seven days a week)
Please only call outside of office hours (Monday-Friday, 9am – 5pm) if you have an emergency.
You can also email us at tenants@southandvale.gov.uk for less urgent issues.
From April 1, 2025 we are working with a new contractor, Oxford Direct Services (ODS), who have experience in managing social and affordable housing. ODS will be working with us to ensure that repairs and maintenance are carried out safely, quickly and appropriately.
Our service standard states that repairs will completed within the following timescales;
- Emergency: Within three hours of receiving works order request
- High: Within one working day of receiving works order request
- Medium: Within three working days of receiving works order request
- Standard: Within ten working days of receiving works order request
To make a complaint:
If you would like to get in touch about a complaint you can visit our complaints page or email complaints@southandvale.gov.uk
Housing Policies
The Council has a number of housing policies relevant to your accommodation. These policies are listed below:
Repairs and Maintenance Policy
Council Accommodation Users’ Newsletter
We have launched a newsletter to give council accommodation users the latest updates from the housing team. You can find copies of our past editions below:
Contact us - Housing needs
01235 422452
(Text phone users add 18001 before dialing)
