We have an optional paid-for garden waste service. For £51.50 per year customers get their garden waste such as hedge clippings, grass cuttings, dead leaves etc collected regularly from their home using one of our brown bins.
We are currently upgrading our financial management system, so we will not be able to begin making any changes to existing garden waste customer accounts until mid-April.
Due to the upgrade, we are unable to accept new customers until early May when the new financial system is installed and running smoothly for existing customers. Anyone who wishes to register their interest in joining the garden waste service should click on the button below.
When the service reopens our Garden Waste team will send you details of how to join.
If your bin was not emptied – please click here to report a missed bin collection
If your bin is broken or missing please contact the council’s contractor Biffa directly on 03000 610 610 or email@example.com
Do you want to cancel your garden waste subscription? (Please see below).
Do you want to order an additional garden waste bin? (Please see below).
Do you have a question about your annual invoice? (Please see below).
For any of the queries above please email us at firstname.lastname@example.org with your name, address and customer ID.
Please note that we are upgrading our financial systems and so won’t be able to begin making any changes to existing garden waste customer accounts until mid-April.
Will I get money back or extra collections for the weeks earlier in the year when garden waste collections did not take place due to Covid-19?
We normally provide more collections than is set out in the agreement – typically we provide 25 collections per year along with the double collections on the extra garden waste weeks in Spring and Autumn, and so even with the pause to the service at the start of the year, we are confident we can provide the minimum of 20 collections this year.
Will you take extra garden waste if left next to the bin?
We will only collect waste inside the bin. However we do have Extra Garden Waste Weeks in the Spring and Autumn (more information and dates below) when we will collect extra garden waste (capacity of an extra 240 litre bin’s worth).
What can you put in the brown bin?
The waste must be put in loose – no liners or bags
What shouldn’t go in the bin?
If your bin contains anything it shouldn’t, we will leave a note on your bin explaining this and will empty it on your next scheduled garden waste collection if the items have been removed
Spring and Autumn Extra garden waste weeks
We collect the equivalent of one extra bin’s worth in one week in Spring and in Autumn. This year (2021) it will in the weeks beginning 10 May and 8 November. Boxes and bags are left at residents’ discretion and will not be replaced if missing or damaged.
For more information about home composting and purchasing a compost bin please visit Oxfordshire Recycles.
What happens to your garden waste
Your garden waste is recycled outside using a process called Open Windrows and the end product is sold to local farmers. We only accept garden waste in our brown bins. This means no packaging not even compostable packaging. As the process happens outdoors, packaging of any kind presents a litter issue.
Anyone who is not a garden waste customer can dispose of garden waste at one of Oxfordshire County Council’s Household Waste Recycling Centres. These sites are open but please check their website for opening times and any restrictions, particularly COVID-19 restrictions.