Due to a shortage of HGV drivers, bin collections now start from 6am. If you and everyone else in your street have not had your bins emptied, please leave the bins out for 3 days after your usual bin day and if still not collected please bring your bins back in and put them out next time they are due to be collected.
Update 2 August 2021
Garden Waste service is suspended. For more information please see our garden waste page.
Report a missed bin
If you have put your bins our 6am on your scheduled collection day, and we haven’t emptied them by 6pm, you can report it as a missed collection. You have until 5pm the day after your scheduled collection day to report the missed collection.
Please check with your neighbours before reporting a missed collection: if everyone else on your street has had their bins emptied but you have not, then it may have been missed.
Before you do, check your collection day hasn’t changed due to bank holiday changes.
If bad weather has affected lots of waste collections, you do not need to report it – see below.
If that’s not the case, please see below to report your missed bin online or call 03000 610610 before 5pm the day after it was due to be emptied.
Collections affected by bad weather
If we can’t empty your bins when the roads are unsafe due to snow or ice then please leave your bins out for two days after your scheduled collection day and we’ll try to catch up. If we don’t manage to get back to you, please bring the bins back in and we’ll empty them next time they’re due.
If we missed the black bin due to bad weather, we’ll collect extra next time that bin is due to be emptied – you’ll be able to leave out up to one extra bin load (in bin bags) next to your grey bin.
If we missed your green bin, we’ll collect extra recycling in clear sacks or cardboard boxes next to your green bin. You can leave extra recycling out like this all year round even if we haven’t missed your bin.