Report a missed bin
If you put your bins out before 6am (waste collections start at 6am) on your scheduled collection day, and we haven’t emptied them by 6pm, you can report it as a missed collection.
You have until 5pm the day after your scheduled collection day to report it.
Before reporting – please check with your neighbours: if everyone else on your street has had their bins emptied but you have not, then it may have been missed.
Before you do, check your collection day hasn’t changed due to bank holiday changes.
If bad weather has affected lots of waste collections, you do not need to report it – see below.
If that’s not the case, please see below to report your missed bin online or call 03000 610610.
Collections affected by bad weather
If we can’t empty your bins when the roads are unsafe due to bad weather, eg snow, ice or high winds, please leave your bins out for 2 days after your scheduled collection day and we’ll aim to catch up. If that is not possible, please bring the bins back in and we’ll empty them next time they’re due.
If we missed the black bin due to bad weather, we’ll collect extra next time that bin is due to be emptied – one extra bin load (in bin bags) next to your black bin.
If we missed your green bin, no problem – we take extra recycling all year round. Please put any that doesn’t fit in the bin in clear sacks or cardboard boxes next to your green bin.