Vale of White Horse District Council
Abbey House, Abbey Close,
Abingdon, OX14 3JE
Email: comments@whitehorsedc.gov.uk
Telephone: 01235 520202

Vale of White Horse District Council

How to contact the Housing Advice Team

The Council’s Housing Advice Team provides a range of services to people applying to join the housing register and to those who are homeless or in a potentially homeless situation. They can also offer advice on areas such as landlord/tenant rights, relationship breakdowns and basic money advice.

If the officers are unable to help with the specialist advice you might need, they can put you in touch with an organisation that night help.

All the housing officers listed below can be contacted on Freephone 0808 100 1617.

Please also see the Housing Advice Team service standards for details of the team's service standards.

General advice

For general queries there are four senior housing advice officers who you can contact:

Private renting

Homelessness can be prevented either by helping people keep their current home or by helping them to find alternative accommodation. If you need help with this you can contact:

Chloe Hillsdon - 01235 520202, extension 500

Temporary accommodation

If you have any problems with temporary accommodation provided to you by the Council you can contact:

Sylvia Messen - 01235 520202,extension 328

Housing allocations

If you need advice about nominations to Housing Associations, you can contact our Allocations Officer:

Helen Richardson - 01235 520202, extension 541

Health assessments

For any queries regarding health assessments you can contact:

Thom Gaunt - 01235 520202, extension 423

When can you call?

Housing advice officers are available to take telephone enquiries on Monday from 8.45am - 5.15 pm, and from Tuesday to Friday from 8.45am - 5pm.

Alternatively you can make an appointment to see a housing advisor on Mondays, Thursdays or Fridays from 9am - 4pm.

If you are unable to travel to Abingdon, fortnightly surgeries are held at Wantage on Tuesdays from 10am – 12pm.

For maps showing where the Council's offices are please see How to find our offices.