If your life is in immediate danger call 999.
If you are at risk of flooding:
- Before flood water enters your home, close and lock downstairs windows and doors. Keep the keys safely to hand and move upstairs.
- Continue to listen to situation updates from your local radio station and via Floodline on 0345 988 1188.
- Stay in your property if safe to do so or until either the emergency services tell you otherwise or the floodwater has gone.
- Do not drive or walk through floodwater. If it is necessary to walk through shallow water, take care for hidden holes, obstacles and other hazards.
- If you come into contact with floodwater, wash any exposed body parts with bottled or cool boiled water before handling food or looking after wounds.
Visit the Oxfordshire flood tool kit for more information
Environment Agency incident hotline 0800 80 70 60
Concerned for a vulnerable person
Call Oxfordshire County Council
8.30am - 5pm - 0345 0507666
Out of hours - emergency duty team 0800 833 408
Thames Water 0800 316 9800
Homeowners have responsibility for protecting their own properties from flooding – we do not routinely supply sandbags during times of flooding.
Builders merchants are the best places to buy sandbags. If your home is vulnerable to flooding and you feel sandbags would provide you with peace of mind, we recommend having a supply stored at home as preparation – don’t wait until flooding is imminent to buy some. You should note that sandbags are often not the most effective solution to flood prevention, and you should research what would work best for your property.
Preparing for a flood
Are you in a flood risk?
Visit Oxfordshire flood tool kit to see if you are at flood risk.
Check on local river levels on Gauge Map.
Sign up to the Environment Agency flood warnings
Oxfordshire flood tool kit
Visit the Oxfordshire flood tool kit for information on preparing for a flood.
Recover from flooding
When the floodwater has gone and it’s safe to return home, you may be faced with a difficult sight. Before you start any clean up please read the recovering from flooding information on Oxfordshire flood tool kit.
Financial assistance and insurance
Flood grants for communities
Many flood affected areas in the Vale have active community-based flood groups which have already undertaken work to reduce the flooding risk in their communities. These groups of work in co-operation with the Vale of White Horse District Council, the Environment Agency, the Parish or Town Council and the County Council.
For information about the availability and affordability of flood insurance please see the Flood Re website.
The council wants to collect as much information as possible about what and where has flooded. This may be after the event when the waters have subsided. This information will help us to investigate the situation and also provides historic records. Photos and eye witness accounts are useful. To report flooding to a property, use the Report It form.
Last reviewed: 20 - 11 - 2019