- do not attempt to drive or walk through flooded areas, especially near water courses: not only could you put your life at risk but also the lives of the emergency services sent to rescue you
- help us to spread these messages by making sure your neighbours, friends and family know where to go for the latest information and advice and not to take any risks
- for advice on the measures homes and businesses in at-risk areas can take please click on the relevant menu tabs on the left hand side (or via the menu icon at the top if you're on a mobile).
Important telephone numbers and further information:
- if you're in a life threatening situation then please dial the emergency services on 999
- to report road problems and request information about such things as sandbags, contact the Oxfordshire County Council Floodline at 0808 1685082 between 8.30am-5pm. Outside these hours contact Thames Valley Police at 101.
- if it is a none urgent call then please call the emergency service on 101
- to report flooding from a sewer please call Thames Water on 0800 316 9800 or visit Thames Water's Sewer Flooding page
- If you have any concerns regarding a vulnerable person, contact Oxfordshire County Council at 0845 0507666 between 8.30am-5pm
- If you are concerned about a vulnerable person and cannot wait until normal working hours, call Oxfordshire County Council's emergency duty team on 0800 833 408
- keep an eye on Oxfordshire County Council and Environment Agency websites
- follow the Twitter feeds from the district council and county council, and also by using #oxonflood.
- Important: The council cannot guarantee the supply of sandbags to any premises, so residents and property owners are strongly advised to make their own arrangements to protect their property.
- for a helpful guide on how to build an effective sand bag wall see this YouTube video.
Who is responsible for what:
- the property owner – ensuring that their own property is protected, being prepared to vacate your house if necessary
- Environment Agency – determines the level of flood warning and works to alleviate potential flooding issues
- Oxfordshire County Council – road closures and sand bag distribution (working with other agencies)
- Vale of White Horse District Council – sand bag dumps and direct sand bag distribution to those at greatest need (working with county council)
- Thames Water - is responsible for maintaining sewers - to report flooding from a sewer call 0845 9200 900 or visit Thames Water's Sewer Flooding page.
If your home or business has been flooded:
- before you start any clean up please read the
- for information about rates relief for businesses see Rate Relief for Flooded Properties
- for information about flood grants available for property owners see our flood grants page
- Visit Flood Re for more information on insurance and living or working in a flood risk area
Properties near to land which is already saturated may be at risk of flash flooding, so please check local weather forecasts and the Environment Agency's website
You can also check on local river levels by clicking on the Gauge Map.
In an area like the Vale which is home to a network of major rivers and smaller streams, flooding can happen from time to time.
The council cannot guarantee the supply of sandbags to any premises, so residents and property owners are strongly advised to make their own arrangements to protect their property, particularly if they live in within a flood plain or if they know their property is susceptible to flooding. They should take steps themselves to help prepare and protect against the risk of flooding and the pages in the menu of this page give prevention tips as well as advice on what to do if you are affected by a flood.
During extreme flooding events the council works closely with emergency services and partner authorities to ensure a co-ordinated response to the incident. The council will try to provide assistance to residents, wherever possible, in these circumstances. If you need help please contact the council on 01235 422422 or 01235 422420 if you are calling about an emergency out of office hours.
For updates regarding road closures, please visit the Oxfordshire County Council website.
The council wants to collect as much information as possible about what and where has flooded. This may be after the event when the waters have subsided. This information will help us to investigate the situation and also provides historic records. Photos and eye witness accounts are useful.
To report flooding to a property, use the Report It form
For the time being, you should keep your sandbags in case you need them in the near future.
Last reviewed: 19 - 09 - 2016