Access Keys

Printable logo of Vale of White Horse District Council

Vale of White Horse District Council
Abbey House, Abbey Close,
Abingdon, OX14 3JE
Email: comments@whitehorsedc.gov.uk
Telephone: 01235 520202

Talk to us
  • 01235 520202
  • 01235 540395
  • Vale of White Horse District Council, Abbey House, Abbey Close, Abingdon, OX14 3JE

About this site

This section provides information to help you find your way around our website and the steps we have taken to make it as accessible as possible. You can also find out about the policies we have in place to protect users of this site, and also view details of how many people have visited the site.

This website is managed by the Communications Team, and we are constantly reviewing, updating and developing the site. As part of our ongoing work to improve the site we would welcome any comments or suggestions – please get in touch with us using the contact details on the left of this page.

Accessibility

Our website has been carefully designed to include accessibility features. Although due to inconsistencies in browsers and operating systems, not all of the features will offer 100% accessibility. Nevertheless we sincerely hope that some of the features will at most assist users with disabilities, including those who are blind or partially sighted, to access the information and services they want.

This site has been designed to meet Priority 2 level or greater of the W3C Accessibility Guidelines, and we have taken every care to make the site as usable as possible.

If you have any problem accessing any information on the site, please get in touch with the contact information on the left and we will attempt to resolve the problem.

Help to find your way around the website

  • Frequently asked questions – please see if your query is covered in our series of commonly asked questions
  • Site map – this maps out the different tiers of our website to help you quickly navigate around the site, located on the footer of every page in this website.
  • A-Z – this is available at the top of each page and can help you to easily find the Council’s department or service you are looking for
  • Search engine - Simply type in the word for the information you are looking for into the sarch engine at the top left of each page and then click to search

Website legalities

you can find out what your rights are when using our website, including details of policies designed to protect website users. These include

Website performance

We are required to monitor the availability of our website and to publish the results.

  • downtime alert - this shows you how, on average, our website's "uptime" - or amount of time our website is "up and running"
  • Uptime statistics - this records our website's "uptime" for previous years and months (Please note: this is managed by an external service)

We have contingency measures in place to ensure that should our web server fail a back-up server will take over so that our website can still be viewed - although there may be some loss of functionality.

We also publish details of the number of people visiting our site. For details see

Website ranking

Every month Sitemorse.com reviews our website in terms of its functionality and accessibility performance, and ranks it against all other participating Local Authorities' website. To see our curernt ranking see Sitemorse.