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Information for tenants

If you live in a temporary accommodation property, then please visit our Housing Needs page for information on your housing options.

If you live in one of our properties but your tenancy is managed by Soha, who act as a our Housing Management agent, in the first instance we would encourage you to contact Soha directly:

Go to Soha’s website


Call 0800 014 15 45

If you would like to get in touch about anything else, you can speak to our housing team on 01235 422 422 or please email .

If you would like to get in touch about a complaint you can visit our complaints page or email

Housing Policies

The Council has a number of housing policies relevant to your home/tenancy. These policies are listed below:

Anti Social Behaviour Policy

Asbestos Policy

Damp and Condensation Policy

Domestic Abuse Policy

Electrical Safety Policy

Gas Safety Policy

Gas Safety Procedures

Legionella Policy

Rechargeable Repairs Policy

Rental Income Policy

Repair Standards

Repair Responsibilities

Repairs and Maintenance Policy

Responsive and Void KPI’s

Contact us - Housing needs

01235 422452
(Text phone users add 18001 before dialing)