Information for tenants

If you live in any of our temporary accommodation homes you can contact us using the information below.

To contact us about rent, anti-social behaviour or anything else related to your tenancy:

Call us on 01235 422422 and ask for ‘Housing Management’.

You can also contact via email at tenants@southandvale.gov.uk

To report a repair:

Call us on 01235 422422 and ask for ‘Housing Repairs’ to report any repairs needed (24 hours a day, seven days a week)

Please only call outside of office hours (Monday-Friday, 9am – 5pm) if you have an emergency.

You can also email us at tenants@southandvale.gov.uk for less urgent issues.

From 1^st April 2025 we are working with a new contractor, Oxford Direct Services (ODS), who have experience in managing social and affordable housing. ODS will be working with us to ensure that repairs and maintenance are carried out safely, quickly and appropriately.

To make a complaint:

If you would like to get in touch about a complaint you can visit our complaints page or email complaints@southandvale.gov.uk

Housing Policies

The Council has a number of housing policies relevant to your home/tenancy. These policies are listed below:

Anti Social Behaviour Policy

Asbestos Policy

Damp and Condensation Policy

Domestic Abuse Policy

Electrical Safety Policy

Gas Safety Policy

Gas Safety Procedures

Legionella Policy